Refund and Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging, please make sure it is wrapped in the plastic garment it came in. You’ll also need the receipt or proof of purchase.
All returns are subject to a 25% restocking fee that will be deducted from your refund.
To start a return, you can contact us at firstname.lastname@example.org . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we receive your product, we will credit the original form of payment within 2 weeks.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our policy allows for a full refund, including shipping costs, on all defective items when the item is received back. We will provide you a shipping label for your return
Exceptions / non-returnable items
Certain types of items cannot be returned / refunded such as a total custom made design that is NOT one of our standard styles we carry / sell. If you send us your fabric, we will inspect it before we start cutting to insure there are NO defects, spots in fabric and we will measure the fabric before we begin cutting. If we find there are defects your fabric, you will be notified immediately.
CUSTOM DESIGN ORDERS: COM or our own In – House fabrics.
Please submit your sketch or pattern – picture for our design department to evaluate, along with your preferred fabric, your COM ( customer own material) or our IN HOUSE FABRICS. If COM, we need to know the type of fabric you want your garment made from and require a sample cutting of your fabric so we know exactly the type of fabric we will be working with, and how much you will need as well. We can then determine what our Custom Design fee services will be based on an hourly base, and complexity of the design, range from $85 an hour to $125 an hour, + cost of materials + cost of shipping final made product. We also can provide a muslin pattern made of your design before we cut from your COM or from our IN HOUSE fabrics for proper fitting to insure your design fits good and if need any minor changes. Minor changes are billed at $55 an hour.
We will submit an estimated design fee, and will need to be paid in full before we begin the CDO ( custom design order). If we run into any complications of your project or additional time is needed beyond our estimated design fee, we will call you for approval.
With regards to our styles we make / sell / offer, we always do our best to get the right length for sleeves and garment length, as closely as possible, such as our jackets, coats and bathrobes. That is why we like to send you our measurement form to help us get the right lengths. Please get in touch if you have questions or concerns about specific item you are interested in. If you want to order one of our styles / designs we offer, and want some changes in our design, we will evaluate this change for an UPGRADE FEE – SERVICE CHARGE.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any kind of discrepancy with your order please contact us within 15 days of the delivery of your order at firstname.lastname@example.org